Course terms

PAYMENT

Titan Academy offer a variety of payment options. These terms and conditions apply to all options unless otherwise stated.

COURSE FEES

Prices are subject to change, however once you have booked on to your chosen course, the course price will be fixed.

Course fees include all learning materials that you will need to complete your course.

There will be no additional fees except where transfers, cancellation, non-attendance or multiple re-sit fees apply, details of which are included in this document.

Company bookings may be invoiced on strictly 30-day terms upon receipt of a purchase order or authorisation letter.

ONE OFF PAYMENT

Full payment is required upfront. Payments are to be made by bank transfer or via credit/debit card.

GO CARDLESS / DIRECT DEBITS / STANDING ORDERS

Titan Academy can offer alternative payment plans upon discretion, this includes Go Cardless, direct debits and standing order payment plans. This list is not exhaustive, and the same terms and conditions apply and non-payment will be followed by formal legal action.

Please note that official certification will be issued only after the full balance of your course fees has been paid. This certificate if your formal recognition of completion and qualification.

ONE DAY COURSES

Full payment is required upfront.

REFUNDS

Titan Academy operate a no refund policy.

Upon booking, you have a seven day cooling-off period. During this time, should you decide not to proceed with your course you will receive a full refund once you have returned all course material to Titan Academy. Following the seven day period, no monies will be refunded.

TRANSFERRING PRACTICAL DATE(S)

If you are unable to attend your practical date(s), you may transfer to another date. All transfers will incur a charge as follows:

DATE OF BOOKING –

4 weeks prior to assessment dates £50.00
3 weeks prior to assessment dates £70.00
2 weeks prior to assessment dates £90.00
1 week prior to assessment dates £120.00
On the day £150

Your tutor will agree a deadline date for the submission of home study units. We reserve the right to transfer your practical date(s) for failure to complete the home study within the agreed timeframe. You will be notified of our intention to transfer your assessment dates and a charge of £120.00 will be applied. If you have booked a re-sit and transfer the date, you will be charged a fee of £50.00 to change a theory re-sit and £120.00 to change a practical re-sit.

The fee must be paid before your course is transferred.

For non-attendance of a one to one drop in clinic a £250 fee will apply. This must be paid within 30 days.

DATE TO BE ADVISED

If you need to transfer your practical date(s) but are unsure when you will be able to attend, Titan Academy will try to transfer you to “date to be advised” following receipt of the agreed transfer fee, however this is discretionary and not guaranteed. The following terms apply to ‘date to be advised’:

Self-funded option only: Titan Academy will hold a student’s “date to be advised” period for up to 12 months from the date of booking.

Students must contact Titan Academy when they are ready to undertake their chosen practical dates.

Self-funded and one day courses only: Students must advise Titan Academy if an extension period is required after the initial 12 months from the date of booking and may be subject to further charges.
If a student fails to advise Titan Academy of their intended set practical dates, or the need for an extension, Titan Academy will cancel the student’s course in writing. A fee of £70.00 will be charged for re-registration.

Non Attendance (fixed course dates, not one to one course)
If, for any reason, you do not attend the set practical dates without notifying Titan Academy prior to the first day of the assessments, a charge of £150.00 will be incurred. This fee must be paid in full before scheduling new assessment dates.

Self-funded option only: If no fee is paid within 12 months of your original assessment dates, Titan Academy will cancel the whole of your course. No fees are refundable.

MEDICAL EVIDENCE

If medical evidence is supplied i.e. doctor’s note, all transfer fees will be reduced by 50%. However, management discretion will be used in serious medical circumstances.

CANCELLATIONS

Self-funded and one day courses only: Once a course has been booked, should you wish to cancel your course, an additional fee will be incurred as follows:

Within 7 days of booking £0.00 (unless any practical dates have taken place that you have attended)
After 1 week of booking to 8 weeks prior to assessment £70.00
8 weeks to 4 weeks prior to assessment £100.00
4 weeks prior to assessment £150.00
Re-sits
If you are not successful in any part of the course, you may retake the assessment at your convenience. You are entitled to three free re-sits. If you require further re-sits, a fee of £50.00 is required for a theory exam and £120.00 to re-sit the practical assessment.

VENUES AND DATES

From time to time, Titan Academy may have to change the venue and/ or dates of your course. This usually happens when we have excessive or low numbers on a course, which could have health and safety implications to our students.

We therefore reserve the right to change the venue and/or dates of courses. Notification will be sent, in writing, to each student.

COMPLETION OF YOUR COURSE

If for any reason, you do not complete your course in your agreed time frame and Titan Academy has not had notification from you, we will write to you asking you to contact us to restart your training. After 12 months from the booking of your course, Titan Academy reserves the right to cancel your course if there has been no correspondence from you. If you wish to reinstate your course, full course fees will apply.